Lyft drivers should report any safety incidents or accidents to the 24/7 Trust & Safety team through the app’s Support and Safety section. In situations involving an immediate safety threat or physical danger, drivers should contact 911 first. If a passenger causes damage to a vehicle, drivers can submit a report with supporting photos within 24 hours.

Please ensure that you review all the information and tips here on our Lyft Help section so you have a complete understanding of the ongoing issue.

We also understand that false reports from passengers can occur. That is why each report is carefully reviewed to ensure the details are accurately assessed and, when appropriate, disputed with the necessary information. We understand your concerns and will work as quickly as possible to review these reports and help you resume driving.